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Sustainability strategies more successful when managers believe in them

January 26, 2020

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Sustainability strategies more successful when managers believe in them

New research has found that business sustainability strategies can succeed alongside mainstream competitive strategies when managers believe in them.

 

In the study, published in the Academy of Management Journal, the researchers found that although managers support sustainability strategies, there can be tensions in goals, values, and in product features. This can occur when implementing them alongside the main stream strategy, creating the potential for “decoupling” –where organizations adopt policies symbolically, without implementing them substantially ( e.g.read the story about Michelinand its rubber in the New Scientist).

 

However, they found that working through these tensions on specific tasks helps to overcome them. Resolving tensions reinforces the organization-level legitimacy of the strategy and its integration within the mainstream strategy.

 

The three-year qualitative study focused on the implementation of a new sustainability strategy alongside a mainstream strategyat TechPro, a market-leading global manufacturer with 20,000 full-time employees and an annual revenue of $3.5 billion (USD). While the company had no existing sustainability strategy, it had a long history of placing a high premium on corporate values such as “trustworthiness” and “truthfulness” which guided the firm’s environmental and social standards. The new sustainability strategy was popular with staff, who were keen to demonstrate their own values through its implementation.

 

While the new strategy focused on addressing TechPro’s social and environmental responsibilities in product policy and staff behavior,their existing mainstream strategy focused on the competitive objectives and targets associated with defending their market position. For example, improving operational efficiency to ensure competitive pricing and maintaining, and growing, market share.

 

Tensions arose when managers tried to implement the sustainability strategy alongside the mainstream strategy, in their day-to-day operations. Tensions were in three areas:

 

·        Between strategic goals when there was in compatibility between tasks involving both organizational environmental compliance and organizational profit.

·        Between product features where there was incompatibility in incorporating the sustainability and mainstream strategy features in the technical design of a product or in production process. For example, by choosing materials that were cost friendly versus environmentally friendly.

·        Between organizational values, defined as between competitive orientation versus social orientation and competitive products versus trustworthy products.

 

The researchers found that workers could resolve these tensions to carry out the two strategies in three ways:

 

·        Mutually adjusting by compromising and reinterpreting or splitting between the strategies, when they could no tphysically incorporate both into a product or product development process.

·        Prioritizing the sustainability strategy over the mainstream strategy on values-driven tasks, so enabling differentiation between the tasks, while not inhibiting wider integration of the strategies within the organization.

·        Combining them within a common purpose and by including the new sustainability strategy within their existing procedures.

 

What the researchers say: “Sustainability has become a strategic priority for companies worldwide as consumers, shareholders and employees become more environmentally and socially aware,” said the lead author.

 

“Prioritizing sustainability strategies can simultaneously enhance an organization’s competitiveness and its social agenda,” she added.

 

“However, although the sustainability strategy was seen as the right thing to do, the company was also faced with rising cost pressures and a battle to maintain market leadership, so it was difficult to implement both strategies at the same time.”

 

The researchers said the research was particularly interesting as TechPro is a leading global manufacturer of the kind of high-end goods that many of us have in our homes, rather than a traditional social enterprise which tend to already have an inbuilt sustainability strategy within their business.

 

“Surprisingly, we found that rather than suppress the sustainability strategy, or do only the minimum, sometimes TechPro managers prioritized it over competitive actions they could have taken,” they said.

 

“This research gives us hope. If a mainstream global business with a huge market share and presence in households around the world can develop, and implement, a successful sustainability strategy alongside their mainstream strategy, then other businesses can do the same. This means that more firms are more environmentally and socially aware and this understanding will have positive benefits for people, planet and profit,” the lead author noted.

 

She added that the support that managers and workers gave the sustainability strategy was also crucial to its success.

 

“Their belief in, and commitment to, incorporating sustainability within the business played a significant part in the success of both strategies.”

 

So, what? Any organization is simply a tribe in human neurogenetic terms. A tribe exists for two main reasons: To protect its members and to give them relational and material support. A tribe will only adopt a new way of doing things—such as being more geared towards sustainability—if it is seen to be in the interest of protecting the whole and/or giving tribe members(e.g. employees) increased social and financial support. One of the problems is that it is not yet seen to be in the interests of management and employees to adopt sustainable strategies which might go against their interests.

Dr Bob Murray

Bob Murray, MBA, PhD (Clinical Psychology), is an internationally recognised expert in strategy, leadership, influencing, human motivation and behavioural change.

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