Online 'personal brands' key to job success for Gen Z

March 19, 2023

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Online 'personal brands' key to job success for Gen Z

New research reveals how Generation Z perceive online ‘personal brands’ as a crucial tool to gain more advantage in job markets.

The study demonstrates the importance of authentically building online personal branding strategies and tactics to bridge the gap between Gen Z’s desired and perceived images on social media when job seeking.

Gen Z—the generation of people born between the late 1990s and early 2010s—are also in favour of a more dynamic, interactive, work-in-progress style of authentic personal brands, which may not necessarily show them as “perfect”, but instead willing to share imperfections and weaknesses.

The findings, published in the journal Information Technology & People, suggest that Gen Z are using this combination as a strategy to establish more significant levels of trust and engagement with employers.

What the researchers say: “As Gen Z start graduating from university and entering the competitive job market, understanding how they enter the workforce is important,” said the lead author. “Less is known about the Gen Z student perspective, and their brand-building strategies, brand goals and motivation, and how they manage risks associated with their images when promoting on social media.”

The study’s co-author added: “The differentiating factor between Millennials and Gen Z is the use of technology from an early age and how this has impacted their online behaviour. Gen Z are always connected to digital environments through interactions with their networks, gaming, consuming videos, and creating their own content to share on social media.

“Social media has emerged as a tool for shaping the personal brands of job seekers, and how Gen Z attempt to represent themselves authentically online has implications for their job seeking activities and affects hiring decisions. As a result, personal branding has emerged as a means of achieving career success.”

“Image consistency is becoming a critical concern for Gen Z to highlight their skillsets to potential employers. We found that authenticity was perceived to play a central role in personal branding, as well as being the most crucial characteristic of Gen Z online personal brands that employers expected to find,” the researchers explained. “Personal branding has shifted from celebrities and top-tier managers to employees and job seekers, making the ways in which people market themselves more of a conscious effort. Job seekers today need to effectively communicate their talents to prospective employers.”

The study involved Gen Z students in their final year at a UK university who were interviewed about personal branding, as well as recruiters and career advisors to gain insights into the recruitment process and expectations of online personal brands.

Before interviewing, the Gen Z students’ profiles on professional social media platform LinkedIn were examined, and then fed into the interview process.

All Gen Z participants perceived digital personal brands as an essential tool to portray themselves and project strong impressions to employers. The effort in building and managing personal brands creates win-win results for Gen Z students and employers in the recruitment process.

Strategies such as effective self-reflection, authentic communication, self-promotion processes, awareness of risks, and constantly controlling digital footprints were suggested to build stronger and more coherent personal brands.

“Previous research has argued that professionals tend to maintain a perfect image online, but we find that for Gen Z job seekers, an imperfect online image works better,” said study’s co-author.

The more Gen Z students focus on portraying their brands on platforms such as LinkedIn, the higher the probability that employers will find their profiles and be better able to evaluate candidate talents, skills, traits, and the fit with company culture. Employers highly recommend LinkedIn to Gen Z students and expect them to build LinkedIn profiles.

The researchers recommend that universities seek personal brand information from Gen Z students to understand them better and to mentor them in the varied ways needed to achieve personal goals and objectives based on skills, knowledge, and opportunities for training and growth.

Companies should utilise all possible opportunities to engage with student job seekers, share their organisational cultures, and be open about what they are expecting for specific positions.

It is also suggested that creating authentic personal brands brings considerable benefits for organisations. For example, the recruiter can immediately see unique points, examine whether candidates fit with organisational cultures, and this saves time, money and resources while acquiring the most suitable employees.

So, what? The differences between Gen Z and every previous generation are becoming clearer by the day. Especially the way in which they naturally turn to technology rather than human beings. I have spoken to employers who have automated their entire hiring process, and with the increasing use of AI this will become more the rule than the outlying exception.

The LinkedIn posted “personal branded” job searches will be read by AI which will make the ultimate hire/not hire decision. The prospective hiree will be interviewed by AI, inducted by AI-generated videos and will, in all probability, work remotely, meeting their fellow workers by Zoom or Teams.

What amazes me is that studies indicate that Gen Z seems to cheerfully accept all that. But then I’m a Boomer, so what would I know?

Dr Bob Murray

Bob Murray, MBA, PhD (Clinical Psychology), is an internationally recognised expert in strategy, leadership, influencing, human motivation and behavioural change.

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